Contemporary door hardware

Share/Bookmark
(0 items)

Welcome to our website!

 

Here you'll find the answers to most of our common questions. If you need additional assistance, please feel free to contact customer service. 

WHAT MATERIALS ARE YOUR HARDWARE MADE OF?

Our door handles are made of stainless steel, a very resistant material.

CAN I CHANGE THE QUANTITY, ITEM OR FINISH ON A PRODUCT?

You can change items if your order has not been shipped. Simply contact our Customer Service department at (954) 850-1126 or via the website contact form.

WHEN WILL I RECEIVE THE PRODUCT?

Merchandise generally ships whithin 2-3 business days. Most orders will arrive in 2-6 business days after shipping.

WHEN I PURCHASED THIS ITEM, IT SAID IT WAS IN STOCK. NOW IT IS ON BACKORDER. WHAT HAPPENED?

We constantly update our stock positions. It is possible that an item noted in-stock can become unavailable or back-ordered by the time your order is placed. This depends on the popularity of the item and the time of day. As soon as your item is in-stock it will be shipped.

DO YOU HAVE A RETURN POLICY?

We have a comprehensive return policy to ensure that your project gets done right with the products you love. Please visit our Retourn Policy page for full policy details.

IS THERE A RESTOCKING FEE?

Yes, there is a 15% restocking fee which will be charged upon returning an item.

WHAT IS A RESTOCKING FEE AND WHY DO YOU CHARGE FOR IT?

Restocking fees apply to orders that are not damaged or defective and covers the cost of processing the return.

I NEED TO RETURN ONE OF THE ITEMS ON MY ORDER. WILL YOU SEND OUT A FREE REPLACEMENT? 

We can only process a replacement with a new purchase order. This generally means a temporary charge for the replacement will be made to your card until the returned order is received by the warehouse. We will credit your account as soon as our warehouse receives the returned merchandise. Please contact our Customer Service department for more details at (954) 850-1126.


If you have any further questions, please contact our customer service department at (954) 850-1126.


Powered by OrNsoft